You can return all the items purchased online, or part of them, within 14 days of receiving the order by contacting customer support in advance by sending an email to shop@neonoptic.com . We are available to support you with information throughout the process.

The 14-day withdrawal period is calculated starting from the day on which the Customer, or third parties appointed by him, excluding the courier, has/have taken possession of the items.

To meet the deadline of the withdrawal period, the Customer must inform Neotric Srl of your desire to exercise the right of withdrawal before the withdrawal period has ended. The Customer must return the products at his own expense to the address indicated via email by customer support.

Please note: personalized products, as they are created specifically for the Customer, cannot be returned unless there is a manufacturing defect.

If the Customer decides to withdraw from the contract, the payment made will be refunded. It is possible to obtain a refund on returned Products only if the return occurs in compliance with our criteria. The Customer will have to compensate for any decrease in the value of the items if this is due to improper treatment by the Customer during the verification of the items. In the case of Neotric Srl discovers that one or more parts of the goods are missing, the company reserves the right not to accept the returned product, or to charge the cost of the missing parts. For the refund, the same payment method chosen by the Customer during the first transaction will be used. The refund will be made after inspection of the products and will be net of transport costs.



If you wish to exchange a Product, please contact support by sending an email to shop@neonoptic.com . Before proceeding with the replacement it is necessary to receive the product at the address indicated by assistance. If the replacement product has the same value, we will ship it; if the replacement product has a higher value, it will be shipped as soon as we receive the price difference; If the replacement product has a lower value, we will refund the difference and ship it. Shipping costs are the responsibility of the customer, we invite you to read the "shipping" page.


If all the above conditions have been met, we will refund the total purchase price of the returned items (original shipping costs cannot be refunded).

The refund will be made after the return has been received and passed through quality control.

Please remember that refunds can only be credited to the same payment method used for the initial purchase.

The refund procedure can last from 7 to 14 days from the date of receipt of the items, depending on the payment method used.


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